Jira Service Management Security: The Vital Role of Attachment Virus Scanning

Scanning attachments in Jira Service Management for viruses and malware is a critical security measure that organizations cannot afford to overlook. As a central hub for service requests and issue tracking, Jira often handles a high volume of file attachments from various sources, including employees, customers, and external partners. While most of these files are harmless, there’s always a risk that some may contain malicious code or viruses. Unfortunately, Atlassian does not scan attachments for malware by default. Implementing robust attachment scanning not only protects your organization from potential cyber threats but also helps maintain data integrity, preserve customer trust, and ensure compliance with security regulations. By catching threats early, you can prevent system slowdowns, avoid potential downtime, and protect your organization’s reputation. Moreover, attachment scanning serves as a cost-effective preventive measure against expensive security breaches and provides valuable insights for streamlining incident response processes. In today’s ever-evolving cyber threat landscape, scanning Jira attachments for viruses and malware is an essential component of a comprehensive cybersecurity strategy.

Why to scan Jira attachments for viruses and malware?

Jira Service Manager connects internal employees, customers and external partners. The following scenarios illustrate why scanning Jira issue attachments for malware is crucial.

1. A customer accidentally uploads a file infected with a virus while creating an issue via the Jira portal. An agent starts working on the issue, downloads the infected file and compromises his system.
2. An attacker uploads a trojan by creating an issue specifically targeted on the organization. An agent downloads the trojan and compromises the whole company network.
3. An agent uploads a file infected with malware to an issue. A customer downloads the infected file and claims recourse for the damage.

How does attachmentAV for Jira Service Management protect from malware?

attachmentAV is an app for Jira and Jira Service Management. When a user attaches a file to an issue, the attachmentAV app immediately scans the file for viruses, worms, and trojans by using the trusted and well-know anti-malware engine by Sophos. By default, attachmentAV deletes infected files and informs the user who is trying to upload the file.

The following screenshot shows a user trying to upload an infected file via a Jira portal form.

Luckily, attachmentAV detects the infected file, deletes the infected file, and adds a comment to the issue.

attachmentAV for Jira is available on the Atlassian Marketplace. Choose between two options: cloud-based scan infrastructure or self-hosted scan infrastructure. Follow the setup guide to get started!

Summary

Scanning attachments in Jira Service Management is crucial for protecting organizations from potential cyber threats, as Atlassian does not provide default malware scanning. The blog post highlights the importance of implementing robust attachment scanning to maintain data integrity, preserve customer trust, and ensure compliance with security regulations. Through real-world scenarios, it demonstrates how malware can spread through Jira, emphasizing the need for a comprehensive cybersecurity strategy that includes attachment scanning.

Take action now to secure your Jira environment – try attachmentAV for Jira and experience the peace of mind that comes with automatic malware detection and protection!